Customer Operations Manual

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Contact Information

Department / Need Person Email Phone
General Manager Dutch Schultz

dutch@chessgroupinc.com

315.200.1037
Regional Manager - Mexico Jorge Munoz

jorge@chessgroupinc.com

Inside Sales Kevin Reilley

kevin@chessgroupinc.com

Operations Manager Joshua Schultz joshua@chessgroupinc.com
Logistics Manager Ken Rowell ken@chessgroupinc.com
Quality Department Kyle Michael kyle@chessgroupinc.com
Administration - USA admin@chessgroupinc.com
Administration - Mexico Miriam Aguirre miriam@chessgroupinc.com

Key Addresses

Syracuse, New York, USA

Chess Group

7010 Fly Road

East Syracuse, NY 13057


Manager - Dutch Schultz


Apodaca, Monterrey, Mexico

Ajedrez de Monterrey

Prof Humberto Ramos Lozano 964

Bodega 19

Apodaca, NL 66600


Manager - Jorge Munoz

San Diego, California, USA

Ningbo, China

Huntsville, Alabama, USA

Document Send Locations

Below are the email addresses for various documents your company may send to Chess Group

Document Person Email
Purchase Order (Chess Group) Account Executive

See Account Executives

Purchase Order (Ajedrez) Order / Request Email

miriam@chessgroupinc.com

Invoice (Chess Group) AP/AR admin@chessgroupinc.com
Invoice (Ajedrez) AP/AR miriam@chessgroupinc.com
Print Change Quality kyle@chessgroupinc.com

Account Executives

Below are the current account executives at Chess Group Inc. If you are unsure which is yours, feel free to ask any of the below, and we will let you know.

Dutch Schultz dutch@chessgroupinc.com

Joshua Schultz joshua@chessgroupinc.com

Kevin Reilley kevin@chessgroupinc.com

Jorge Muñoz jorge@chessgroupinc.com


Customer Information

Customer Ordering Workflows

Standard VMI

  1. Current customer inventory on site is counted
  2. The count is typed into an excel worksheet which calculates what should be brought over based on min/max values
  3. The calculated quantities are then brought over the customer
  4. The parts which were brought over are then invoiced within a few days


VMI with Confirmation

This method differs from the standard VMI method in that confirmation from the Customer is required before parts are pulled and brought over.

  1. Current customer inventory on site is counted
  2. The count is typed into an excel worksheet which calculates what should be brought over based on min/max values
  3. The excel file is sent to the buyer
  4. The buyer then emails us a PO confirming which parts they agree to have brought over
  5. We then type of the order in our system and generate a pick report and delivery request
  6. The delivery is picked, processed and a packing slip is printed
  7. The delivery is dropped off and the packing slip is signed and returned to us confirming that we brought the stated parts over


Pay On Use

This maximizes cash value for our customers by lowering the cash cycle

  1. There is a space at the customer's facility for our inventory
  2. When they take a bag, they scan the bag with a provided bar code scanner
  3. Once a week the scanner data is emailed to our office
  4. Based on that we invoice
    • As can be seen, invoicing begins weeks and up to a month after the part has already gone into production.
  5. We also track inventory on site based on the barcode scans
  6. Using min/max levels, we restock the onsite inventory when needed
Authors
Alecia Grande